OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

5.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

426 ratings and 209 comments received in the last 90 days.

12 November 2024

Extremely knowledgeable, helpful and friendly staff.

09 November 2024

This is the 2nd car Issac has sold me and he is always very informative and helpful and gets me the best deal

01 November 2024

No problems at all !!

31 October 2024

Everyone was very welcoming, professional and helpful throughout the whole process. Handover of my new BMW was fantastic with the big reveal and flowers! Brandon gave an exceptional in-depth tour of the car and answered any questions throughly.

31 October 2024

The attention to detail from all the staff was easy, relaxed and straightforward.

31 October 2024

Very good service from start to finish and the after sales is also very good. Particularly the chance to discuss and review the cars technical features a few weeks after purchase.

30 October 2024

As above, the purchase process was completely supported by Barretts Sales and Finance team, offering me options that worked for me and allowed an informed choice that suited all of my requirements.

30 October 2024

The sales agent, Bradley Roy was friendly and completely customer focussed and attentive to detail

22 October 2024

The staff at Barretts Canterbury were extremely helpful and attentive.

16 October 2024

Duncan was very helpful who really tried to accommodate our needs with the help of his superior. The flower bouquet in the boot of the new car was a special touch I really loved!

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13 November 2024

I had a recall appointment and after the checks had been completed it was found that my car was in satisfactory order. Rather than wait two hours I took the shuttle service into town and back. The car also received a clean inside and out.

12 November 2024

Efficient courteous

12 November 2024

Great service throughout the whole process

11 November 2024

Ellie Rees- Davis (our contact for the day) was brilliant! Kept us updated, very knowledgeable & explained work/options very well. Made us feel reassured that we were receiving the very best of service.

11 November 2024

You restore settings in my car that I then have to try to re set. Eg. my mirror now dips when I engage reverse and I don't want it to, I don't know how to change it back and it's infuriating.

11 November 2024

Nothing is too much trouble.

11 November 2024

Very nice having bus service into Canterbury.

10 November 2024

The technicians carry out work on my vehicle diligently and provide lots of information and a video as part of the health check.

10 November 2024

Very clear on service and what was checked on car. Car was collected at my home and brought back, which was on time and clear on what was involved in service.

10 November 2024

On time, very professional and friendly service

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