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I was kept informed of the cars progress during its mot & brake service. The car had been washed before delivery so very pleased
Kept informed throughout - prompt service provided.
Prompt and efficient service with helpful staff.
Repair was done fairly quickly considering extra work was needed but communication regarding that extra work was lacking which caused problems for me as had no transport for 2 days.
Very competent service
Overall efficient, friendly service. Disappointing though that snacks have been withdrawn from customer waiting area - not even so much as a biscuit anymore!!
At the time of purchaseI took out additional insurance to cover minor damage to the paintwork. I was lead to believe that this was a service offered BMW, however, when enquiring about a scratch, I was told it was with another independent company.
Very Professional, friendly, and know what they are doing.
Service and MOT completed efficiently on time.
Notified as soon as my car was ready.
Suitable appointment and seen fairly promptly on arrival at service desk.
Nothing more to say
All of the staff I met treated me exceptionally well, they did all they could to answer my questions.
Service took 8 hours to correct a software issue. Seems to be an excessive time
Barretts are always very helpful whatever we ask they explain carefully to a very non mechanical person
I've made a complaint, I've been ignored several times. Barrett's have done what they can but the complaints made wasn't dealt with correctly nor did they know the full fact before making a decision. I'm waiting on recordings as I was told I'm am
Prompt answers, reassurance, and top class service overall. Word of mouth is true! I highly recommend BMW customer service.
Friendly and efficient
Polite and efficient
Polite and polished
Previous service suggested that I would need new brake pads at the MOT date. Upon car receipt, I was informed that pads were not replaced as they were still okay. Also fitted a couple of new windscreen wiper blades at last minute.
Prompt service and repair
I would just ask that any courtesy car has a minimum of a quarter of a tank of fuel. Mine had 27 miles to empty which just made it home for me.
Very helpful and couldn't do enough for me. Kept me informed and help me administer my tyre insurance claim.
Everything was fine.
Barretts as always were more than helpful. It was unfortunate that they couldn't identify my problem, but I do understand that minor problems are sometimes harder to identify. They did however point out that a problem I had with the USB, was my lead.
Professional and efficient service throughout.
It was good
Good service, all on time
Excellent and friendly service at every stage from booking to collection. Service was completed very quickly and keeping me informed at all stages.
Fast friendly and reliable service.
Staff always very helpful and polite
Four weeks previous to service vehicle passed its MOT with NO advisories regarding the brake system, only doing approximately 75 miles bmw however decided that my brake system was below an acceptablebrake level no contact changed all huge price
When I booked the wheel change I asked to see Brad one of the salesman about a new 3 series 330e Msport... yes they said .... well Brad was on holiday, but I wasn't told....and no one cared Methinks you have just lost a sale of the new 330e Msport ..
the service was efficient
Excellent all round - reception , service , premises, aftercare.
Service was fine, not necessarily remarkable
(1) Time MOT was booked was not given to me - was only told the time when I delivered the vehicle. (2) BMW refused to change the new tyres - since I did not buy tyres from them. (3) Technical issue not addressed satisfactory during service.
Appointments easy to make; friendly welcome and work done to time
Having lost my car for one day I had to return it for a 2nd day to replace an item which really should have been replaced on the 1st day, in all 4 round trips to Canterbury 128miles
No car clean and customer care could have tried harder .
could not work out why a 2 year old car had to have brake fluid change at 11000 miles.
Still do not understand why customer information sheet states next service due 04/07/2019 sheet given to me on 12/08/2019 when the service was carried out. I was told it was because the mot was done first poor excuse when it's customer information.
Staff always polite and courteous
great service, but superficial car vacuuming
Efficient, polite, and seamless.
The service and staff are always excellent
Didn't do much, to be honest - just an oil change
Always have a good experience here.
Good service from Chris in sales and from Matt (?) in the service department.
Courtesy transport to city while work carried out. Good service.
Friendly staff who carried out all necessary repairs
Always receive good friendly service from staff at Broadoak.
Goodwill replacement of a seal.
BMW too expensive to use once car 5years old. Compared wheel speed sensor repair costs on competitor websites and unable understand why BMW so much more expensive. I will reluctantly have to consider going elsewhere next time my X3 needs attention.
Chris Pay has always gone out of his way to help me arrange my motability car. He is extremely professional and friendly. Not only Chris, everyone at Canterbury stand out for their customer service and we wouldn't go anywhere else.
The servicing itself was carried out as promised but several issues around this that were disappointing - my car had been booked in for collection but no-one arrived and only when I called the dealership was it acknowledged there was an issue
My car was recalled but they didn't offer to collect car or offer a replacement car for the day therefore I had to drop off car and collect which meant I had to rely on a lift from family and friends and had cost of extra fuel which wasn't my fault
Very clear explanation about what was required and the options available and the time it would take.
Problems with starting with alternative key began 5 days later, advised by AA new starter motor needed . Car spent 2 days with BMW on IOW but no fault found.
Warranty job.Surprised parts not in stock and had to come back.
I have no complaints. Everything was as expected with no problems.
Nigel Mann was extremely helpful
Problem was (hopefully, water leaking into the cabin, no rainfall since) dealt with, but cost above expectations.
Fitted car in at short notice Job done well and quickly.
Exemplary customer service as always
As always they were efficient, curious and most importantly, very knowledgeable!
Pleasant staff.....managed to turn my car around in quick time, having it ready earlier than expected with a call to say 'all done'. Despite my comments below, the experience on site was indeed excellent.
barretts' services are excellent and I have been with them for 5 years and they never let me down
Unfortunately, but although addressed my car wheels have been scratched when the car was in for a service.
See above - I feel I should have been warned that a BMW Firmware Update May wipe all the user and iDrive settings.
Quick professional service
Good service and feedback this time
Great team of people at Barrett's Canterbury
I was told the car had been cleaned when collected but it had not also video was not received as a message and I had to phone to get it sent to me by email
Car was returned within a day once the air con issue was identified. Car always return clean and tidy
From pick up from railway station to the time I drove away nothing was too much trouble Coffee and biscuits also good
Was made to feel welcomed and delivery was silvered before ETA time perfect !
Erin Lee made it pleasurable
All was I would wish it.
There is nothing to fault, they have been amazing
Very good customer service and this took into account my timetable and priorities.
Justin Crux was very helpful and informative. We appreciated that he put lots of effort to make the sale happen, and did what he said he would do.
The finance shambles has marred an otherwise faultless and enjoyable Experience
All round very good
Chris has been my sales consultant for many years and knows what I like about the BMW range of vehicles. He kept me up to date with all aspects of the car as it was being built. I was also very satisfied when I collected my new vehicle.
Due to Chris Pay being completely competent at his job. Had No problems whatsoever.
Very friendly staff always feel welcome
Pleased with our car and helpful staff