About Your Local BMW Retailer | Barretts Canterbury

OUR CUSTOMER REVIEWS

SALES

5.0

SERVICE

4.0

Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.

New car sales
Service

216 ratings and 126 comments received in the last 90 days.

21 September 2025

Very happy with the service and Chris delivered exceptional customer service through the whole process.

20 September 2025

Very satisfied it was informative, efficient and friendly

10 September 2025

Friendly and efficient staff, prompt responses and good updates.

09 September 2025

I've used Barretts for years and have always found them efficient, helpful and convenient.

09 September 2025

Great! Impromptu change of cars but everything went very smoothly.

08 September 2025

All very smooth.

19 August 2025

Barretts are a vey lovely family run BMW dealership. Duncan was very informative and helped me with the buying of my new car can not fault him in any way.

18 August 2025

Josh was very helpful to find a car that meets are changing needs and made the purchase very simple to complete Keeper us information with the delivery

16 August 2025

Kept me informed throughout the purchase process

14 August 2025

Very fast turn around swapping into my new car

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14 August 2025

Chris who dealt with me was brilliant and kept me informed throughout the process and also loaned me a car for two weeks the new grand coupe which is a stunning car to drive

03 August 2025

From my first telephone contact with Barrett's to the purchase I was really pleased and grateful for the courtesy, help and knowledge of the staff about the cars and importantly listening to my preferences.

31 July 2025

Duncan was very good to me and my partner i would highly recommend

31 July 2025

30 July 2025

Isaac made us feel very special during the 'reveal' of the car and explained all the latest gadgets on the car. He even linked my phone for me, which from memory, I could never quite manage in my old BMW!

30 July 2025

Emma made me feel valued and went above and beyond to help me

16 July 2025

Attentive, pro-active customer service staff who were both helpful and flexible. The member of staff who we dealt with had excellent knowledge of the cars he was selling, which assisted in our final choice of car, an X1.

08 July 2025

Was kept up to date, felt welcomed

06 July 2025

I had a truly wonderful experience from ordering to receiving my new X5 on

04 July 2025

See my comments above.

30 June 2025

worked really well and responded to my queries quickly.

19 September 2025

Polite, friendly and responsive service.

19 September 2025

We have bought all our cars from Barrett's as we always get excellent service there.

19 September 2025

Great communication

18 September 2025

Very professional, well looked after both car and customer. Had a recall, car washed free, video check on tyres and breaks with no pressure to have any work done if needed. Customer handover was very professional. Thank you BMW

17 September 2025

It was only a tyre change

16 September 2025

All good

15 September 2025

All completed

15 September 2025

Efficient professional and friendly.

14 September 2025

Good communication throughout

13 September 2025

Kept updated at all times

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12 September 2025

The basic service and tyre change were fine. I felt gouged for the seal investigation. Seriously this is my 5th car from Barratts and was really disappointed by this

11 September 2025

It's the best dealership I have dealt with out of all the ones I have previously.

10 September 2025

great service, staff were pleasant and a ferry service to the city centre was a nice touch

10 September 2025

Good service. Very attentive.

10 September 2025

Very welcoming, my little dog Suki (chocolate pug) absolutely loved all the attention she received

08 September 2025

No prolems

08 September 2025

Service with a personal touch very good

07 September 2025

Three times on three different occasions all based on my last visit still haven't got back to me regarding advice I asked for.

07 September 2025

Concerning. I could have driven the car away, happily and confidently thinking that all necessary work had been done and that the car would be safe for the next many thousand miles; there would, in fact, soon have been dangerous braking problems.

06 September 2025

The service was prompt and efficient no waiting around to check in just a simple system used to ensure a quick and seamless service

06 September 2025

Friendly, helpful and efficient service

06 September 2025

Fault diagnosed 100%

03 September 2025

Great service

02 September 2025

Because of the excellent quality of service we received.

01 September 2025

I drive not updated for brake fluid service and had a bit of a wait for key to be returned on pick up.

30 August 2025

Quite satisfied, but I'm still waiting for the parts to come in to be fitted to my vehicle then I'll be more satisfied

29 August 2025

Excellent service

28 August 2025

I have asked for an install price at least 4 times now with no response.

27 August 2025

Everything was good, apart from the rip-off prices. £216 for each investigation (up to 1 hour) is extortionate. The price of replacement parts are ridiculously high, knowing that it is a captive market.

27 August 2025

replaced tyres under pressure and warning message within 24 hrs

26 August 2025

No issues

26 August 2025

Canterbury a 5 but Ashford Service, would care if I didn't see that branch again.

26 August 2025

It did take almost 2 hours which for what was effectively a car wash , tyre check and MOT seems quite excessive

25 August 2025

Good, polite, knowledgeable staff

25 August 2025

Good

25 August 2025

Worst case scenario was expressed first up but turned out to be bare wires.Car was repaired at first opportunity considering I had to wait over weekend.Car was cleaned and hoovered as well.Very impressed.

22 August 2025

Positive response by staff to all requests

22 August 2025

Good communication throughout. Work carried out in a timely fashion. Costs laid out clearly.

21 August 2025

Fixed my issue

21 August 2025

Excellent communication and free transfer to city centre. Staff are friendly and professional and I felt my car was in very safe hands. Also, really nice free coffee!

20 August 2025

As mentioned previously very helpful, very experience and friendly.

19 August 2025

Communicative

19 August 2025

Great help from Ellie Rees Davies

18 August 2025

Very good service

18 August 2025

Ellie was fantastic. She went above and beyond to help get my car back on the road in time for our holiday. Her communication throughout was excellent. Thank you!

18 August 2025

Easy and straight forward

17 August 2025

Outstanding service. The technician who worked in my car Craig did an exemplary job and the service experience from online check in and check out was great. Really liked the WhatsApp communication feature and communication from Elliot was first class

17 August 2025

Ellie was very helpful with resolving the fault on my car, she kept me updated and went above and beyond. Thank you!

15 August 2025

The only thing I asked to be looked at and repaired when the car came for MOT, was the wing mirrors. I was told the car was ready, but this had not been done, so it was kept for a 4th day. I was very grateful to have the car delivered back to me.

14 August 2025

We can rely on BMW Canterbury to give us an excellent service.

13 August 2025

Friendly, helpful, professional. Couldn't be nicer! I drive an extra 30 mins each way, because they are so good here.

13 August 2025

Very informative VHC and the check in procedure felt very futuristic.

13 August 2025

Issue was fixed via warranty without any queries

12 August 2025

We were impressed with BMW's service and quality of work, but the customer care really stood out.

12 August 2025

There is a fault with the car which is under warranty. BMW Canterbury say they fixed it but the fault is still showing on the dash. There is a a test to 100 % prove the fault is repaired, but BMW Canterbury will not perform that test.

12 August 2025

Squeezed me in at the last moment as I had forgotten to book my MOT !! The driver of the minibus to the station was also a credit to your firm.

10 August 2025

I'm not willing at this point. To be more positive. The issue was intermittent with the vehicle. IX3. Moving forward with caution.

09 August 2025

Molly looked after us

06 August 2025

It's no reflection on Barretts - I'm less than completely satisfied because the issue has still yet to be resolved, but they have kept me informed and advised that the delays are predominantly whilst waiting for guidance from BMW.

05 August 2025

An issue was resolved and sofar the issue has not returned

04 August 2025

As above

04 August 2025

Very satisfied with the service provided,,, it's a very friendly environment to be in

03 August 2025

As this is my first BMW, and it's 20 years old, the staff at the front counter were very nice and pleasant, I felt a bit letdown at the end, and I had to return due to airbag lights still on as this fault should've disappeared poor answer as still on

02 August 2025

Perfect in every way

31 July 2025

As above the whole process from start to finish excellent

30 July 2025

As above

29 July 2025

Dear with my recall in a clear and concise manner

26 July 2025

I encountered a problem but this was resolved thanks to the asst. Service manager Jackie (5* to Jackie and the tech who sorted it out). At MOT suggestion was replace break pads but at service told no need; unsatisfactory repair to windscreen washer.

24 July 2025

All work carried out as expected

22 July 2025

Tyre replaced quickly and efficiently

22 July 2025

job done quickly

21 July 2025

As above

21 July 2025

Very polite staff, kept informed during the time my car was with you but disappointed as per my previous answer.

20 July 2025

As above

20 July 2025

I do like the videos you get of the car as it's hard to see the underside of your car and it's good to know it's all ok

20 July 2025

Everything that needed to be done was done in a timely manor

19 July 2025

As above

17 July 2025

First class service

15 July 2025

As before

15 July 2025

It's a pleasure to visit Barretts. Everyone from the receptionists to the service rep are very friendly and efficient. The waiting area is comfortable and the shuttle service into the city is excellent and much appreciated.

14 July 2025

It did say on the recall letter I would get a car wash and valet, but it didn't happen.

14 July 2025

Very good service

12 July 2025

Entire process was smooth and waiting area was stuffed with hot and cold drinks.

10 July 2025

took to long give back the car

10 July 2025

Personal service , informed me what to expect and when. Updated me with car needing some adblu top up which was done. Washed very well too.

09 July 2025

Customer focused

07 July 2025

I was taken out for a test drive to explain what the problem was,a few settings were changed with the braking .The computer was checked ,vehicle washed and returned.

07 July 2025

The main issue was to check wheel alignment as i was concerned about a noise developing and possible tyre wear. The other issue under warranty was the washer bottle leak This was rectified but you didn't do the hunter wheel alignment check.

07 July 2025

Care taken

07 July 2025

Great staff.

07 July 2025

As above

07 July 2025

See above

06 July 2025

I only use BMW Barretts Canterbury and they have always been brilliant and it feels like being a member of a family.

06 July 2025

The dealership has always been reliable with reminders and the booking process was easy. In the dealership staff are friendly and welcoming.

05 July 2025

They did exactly what they said they would do.

05 July 2025

You know your BMW is in safe hands they do a very good job.

05 July 2025

I would have like a courtesy car as I've always had in the past but now you are charging £30. Tbh when you're spending £500 on a service and you always buy from BMW I think it's short sighted to suddenly introduce a charge for a courtesy car.

04 July 2025

Very good customer service plenty of staff and very attentive

04 July 2025

Excellent, professional service and clear updates provided throughout the service procedure.

04 July 2025

Our service was dealt with in a professional and efficient way.

02 July 2025

I was happy with the service provided and the detailed options given to me

01 July 2025

Mot was done efficiently and I was contacted as soon as it was finished. Superb service.

30 June 2025

I was offered a complimentary clean and hoover. I did not feel that this was carried out very thoroughly. The boot surrounds were still dirty and it had not been hoovered. Inside, the dashboard had not been dusted and the gearstick area was crummy.

28 June 2025

Well timed good communication

27 June 2025

Great, slick service as usual from Neil Relph and all his colleagues.

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