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5.0SERVICE
4.5Our centre star rating is based on customer satisfaction scores from real customers. It is based on information collated by BMW UK over the past 90 days of new car sales and aftersales service transactions, where the customers have subsequently elected to complete a satisfaction survey online or by phone. You will also see below customer comments, which are unedited.
261 ratings and 162 comments received in the last 90 days.
06 July 2025
I had a truly wonderful experience from ordering to receiving my new X5 on
04 July 2025
See my comments above.
30 June 2025
worked really well and responded to my queries quickly.
08 June 2025
From the initial telephone conversation with Josh, through the test drive, choosing my car and the final handover, I felt in safe hands.
07 June 2025
Josh and Paul were very helpful. It was a very straightforward, seamless process. Thank you
05 June 2025
Excellent customer service from Chris Pay
05 June 2025
As per my previous answer I am completely satisfied with the service I received from the staff at Barrett BMW Canterbury.
03 June 2025
Very helpful and informative staff.
27 May 2025
The experience is what good looks like.
12 May 2025
From start to finish Chris was brilliant- always helpful, informative and very professional
11 May 2025
zsolt explained the purchase of our car and made sure we had the modifications we wanted. he was very professional and conscientious. A pleasure to deal with.
03 May 2025
Lianne was very helpful and explained all the options well.
03 May 2025
the whole experience was excellent from ordering the car to collecting no problems the showroom is very relaxing and all the staff were very friendly Josh Foster is a very good person to deal with this is the second car i have brought with Josh.
02 May 2025
Salesman gave us his full attention and answered all questions. Delivery of the car was good and again, given enough time for questions etc
16 April 2025
Duncan Fernando was excellent throughout the service and always kept me informed, returned my calls etc. Top job!
09 July 2025
Customer focused
07 July 2025
See above
07 July 2025
I was taken out for a test drive to explain what the problem was,a few settings were changed with the braking .The computer was checked ,vehicle washed and returned.
07 July 2025
Great staff.
07 July 2025
Care taken
07 July 2025
The main issue was to check wheel alignment as i was concerned about a noise developing and possible tyre wear. The other issue under warranty was the washer bottle leak This was rectified but you didn't do the hunter wheel alignment check.
07 July 2025
As above
06 July 2025
The dealership has always been reliable with reminders and the booking process was easy. In the dealership staff are friendly and welcoming.
06 July 2025
I only use BMW Barretts Canterbury and they have always been brilliant and it feels like being a member of a family.
05 July 2025
You know your BMW is in safe hands they do a very good job.
05 July 2025
They did exactly what they said they would do.
05 July 2025
I would have like a courtesy car as I've always had in the past but now you are charging £30. Tbh when you're spending £500 on a service and you always buy from BMW I think it's short sighted to suddenly introduce a charge for a courtesy car.
04 July 2025
Our service was dealt with in a professional and efficient way.
04 July 2025
Excellent, professional service and clear updates provided throughout the service procedure.
04 July 2025
Very good customer service plenty of staff and very attentive
02 July 2025
I was happy with the service provided and the detailed options given to me
01 July 2025
Mot was done efficiently and I was contacted as soon as it was finished. Superb service.
30 June 2025
I was offered a complimentary clean and hoover. I did not feel that this was carried out very thoroughly. The boot surrounds were still dirty and it had not been hoovered. Inside, the dashboard had not been dusted and the gearstick area was crummy.
28 June 2025
Well timed good communication
27 June 2025
Great, slick service as usual from Neil Relph and all his colleagues.
26 June 2025
Very good service with no issues
26 June 2025
No problems
26 June 2025
Good service, did what was asked
24 June 2025
Staff made me feel very welcome with refreshments and were very helpful when asked various questions about my service
24 June 2025
As expected
23 June 2025
Service excellent and on time
23 June 2025
You did what was needed
23 June 2025
Very efficient and informative
22 June 2025
Kept communication open and advised of progresa
21 June 2025
They kept me informed on the progress of my car
21 June 2025
The Staff was friendly knowledgeable The pricing was fair with no surprise charges
20 June 2025
Customer services good
20 June 2025
Very good. Explained everything and sent a video explaining the checks
20 June 2025
Because it's always made easy and alway explained about the work they have done.
19 June 2025
Service was excellent.
18 June 2025
Very kind and helpful people
18 June 2025
They could not do more
17 June 2025
Excellent service
17 June 2025
All went well
16 June 2025
An easy experience, no hassle
16 June 2025
Professional BMW Centre / Dealership. Excellent reception facilities,and friendly helpful service advisor.
15 June 2025
Very helpful
15 June 2025
I was very highly satisfied, and Molly was amazing too. She explained everything to in detail.
15 June 2025
Informed all the way through
14 June 2025
very good
14 June 2025
Good service
14 June 2025
I've got no issue to speak of.
14 June 2025
Very good . even tho I ve noticed the back windscreen wiper is now squeaking!?
13 June 2025
Easy process went smoothly
12 June 2025
I always feel assured that my car is properly serviced and checked over at Barretts
12 June 2025
I was kept well informed about the progress of the fault repair.
11 June 2025
Excellent service
10 June 2025
Service personnel explained the work to be carried out and the cost. Also estimated how long to complete the task and phoned when the work was completed. (and within the time frame given)
10 June 2025
Overall Barrett's offer a very good service , My only criticism was not be told our car was ready for collection .
10 June 2025
to fetch your car in with a problem to be told there's no problem and then we'll charge you for it. I don't think it's very good practice After a long discussion they decided to deduct the diagnostic charge off
09 June 2025
It's happened before with my other car , I bring the car to you for a reason and come out with other faults on the dash I'm very disappointed
09 June 2025
the service quote was reasonable but I then received video appraisal of the car several hours later with an additional £400 of work identified. After a follow up call some of this work was not needed.
08 June 2025
Kept up to date during the progress of the service.
08 June 2025
Service done very quick, great to have a copy of health check and gave me fair warning of upcoming maintenance needed.
08 June 2025
Good service within an agreed timeframe. Very friendly staff.
07 June 2025
Kept up to date regarding my repair.
06 June 2025
Special style of service !!
03 June 2025
I was kept well informed at all stages.
03 June 2025
As above
02 June 2025
Service is polite and informative
02 June 2025
Completed as agreed
02 June 2025
MOT was completed - feedback was clear. Would like to see specific time slots for MOTs though. They take around an hour but I was in the showroom for about four hours.
01 June 2025
Because they were very professional
01 June 2025
Initially very easy to deal with. Couple of issues in the branch that annoyed me. The young receptionist actually criticised my spelling when writing a note on the booking. I was horrified at her comments as she nervously giggled after every comment
01 June 2025
Quality support and service throughout and simplistic booking in process
30 May 2025
My last car was a Mercedes and I hated going in for a wait appointment as there was always an atmosphere or staff arguing. Would keep you waiting to give in keys etc. Opposite experience at BMW!
30 May 2025
Excellent service and customer care
29 May 2025
Kept me well informed throughout the day
28 May 2025
See above
28 May 2025
Again, Friendly and efficient service.
28 May 2025
Well managed process, well informed all the way through, happy with result
27 May 2025
I am very pleased with the work you've done on my car. I will be back and highly recommend your garage and showroom to friends
27 May 2025
Very satisfied, updated at all times.
27 May 2025
Elliot of the service department was very helpful.
27 May 2025
Always kept informed and whole process was great. Thanks.
27 May 2025
Quick, efficient service from courteous and helpful staff.
27 May 2025
Molly was great
26 May 2025
Attentive staff, friendly, polite and professional. 5* from me
26 May 2025
Very happy, Elliot gave me all the details and showed me what was happening with my car Also called me to give me the details and again when my car was ready.
25 May 2025
CREDIT WHERE CREDI IT DUE. SERVICE PROVISION AND CUSTOMER INETRACTION IS A MUST WHEN PURCHASING ANYTHING OR RESOLVING A PROBLEM.
25 May 2025
Very pleased with the work performed. I was asked to use the new WhatsApp link for communication, and having asked questions via this link, did not get any reply or clarification to my request. This might be because it is new to BMW
25 May 2025
Everything was great.
25 May 2025
Menu pricing , accurate, no extras
25 May 2025
As I said previously you did not inform me of matters I had understood were dealt with nor chips on windscreen
24 May 2025
Excellent service all round. I had a part replaced which was ordered and fitted within one day of the original service.
24 May 2025
Good work carried out, listen to instructions
24 May 2025
See above points.
24 May 2025
Very detailed and helpful support Efficient service Molly provided great customer responses
22 May 2025
Friendly efficient service. Found the invoice pricing system a bit complicated, also noted on report form under 'Addblue' it said 'N/A petrol' when in fact it is a diesel!
22 May 2025
Very Satisfied, informed me of what was needed and carried it out well
22 May 2025
Quick and easy service
22 May 2025
I appreciated the recorded vehicle health check, it was very professional created trust. I would have liked post work footage as well though.
22 May 2025
Very professional
21 May 2025
Very professional and courteous
21 May 2025
Very polite, helpful staff, clear information. They really couldn't have done more.
20 May 2025
The car was booked in quickly and the repair carried out speediily and efficiently. It was very helpful that the tyres and brakes were checked, and excellent that the car was cleaned inside and out.
20 May 2025
Quick and efficient service
19 May 2025
Car was clean, serviced and ready on time
19 May 2025
Nice, professional service, the technicians are well trained.
19 May 2025
Friendly and efficient service
19 May 2025
They were very helpful and the service was great.
19 May 2025
Got to swap the battery for a very fair price which isn't always possible from BMW.
19 May 2025
Professional and efficient.
19 May 2025
Molly and the team were great.
18 May 2025
My comments here relate to the consideration and attention given to us whilst we were waiting for the work to be finished. The young lady concerned was very patient and helpful despite our several requests to check whether our car was finally ready.
18 May 2025
Everybody was polite, efficient and welcoming
18 May 2025
Friendly and accommodating staff, work completed on time.
17 May 2025
All completed as requested
17 May 2025
Polite professional and good service from everyone I dealt with
15 May 2025
Quick to order parts and got notice only 2 days to say they were in
14 May 2025
Great service
13 May 2025
Early ,after buying vehicle we had a few issues ,and they were sorted out without any problems
13 May 2025
Very professional
11 May 2025
Easy to book, comfortable surroundings to wait in and helpful staff.
11 May 2025
Very good. Everyone polite. Everything is explained.
10 May 2025
Kept up to date about my car from the moment it went in.
10 May 2025
Everything done to perfection
08 May 2025
Polite and good comms
07 May 2025
They are great company very easy to deal with and great staff
07 May 2025
Oil change and MOT fine. Some concerns about costs projected for some of "advisories"
06 May 2025
I had to wait from 930 to 1430 juts to have an mot
05 May 2025
Courtesy car all arranged, promptly dealt with and wirk completed ahead of time. All staff very friendly and helpful.
05 May 2025
First class experience.
04 May 2025
Great service.
04 May 2025
Excellent people to deal with
03 May 2025
All staff members were friendly and professional.
02 May 2025
Always seems to be a problem when I book with this branch. I try to bo . I also let them know my oil level issue after the oil change and was told "as long as its between min and max then its ok". I would expect oil full after an oil change.
30 April 2025
The whole process was clearly explained and any works discussed in a step by step manner. All costs were explained and the potential work needed graded on a red amber or green format which allowed us to see the overall health of the vehicle.
29 April 2025
Staff were excellent
29 April 2025
Barretts always go over and above with the quality of the service and handling of the appointments
28 April 2025
Everything was handled professionally
28 April 2025
Efficient and professional
26 April 2025
Excellent sevice together with free check list and complimentary wash and cleaning of the car
23 April 2025
Efficient and friendly
22 April 2025
BMW service as expected
21 April 2025
Did the job as decribed
20 April 2025
Happy with service
19 April 2025
Excellent service
16 April 2025
The work and service from Barretts was good, as always, while my car was there. I was very disappointed with the lack of support I received after receiving a false damage claim from the car hire company. There was no issue when I left it at Barretts.
16 April 2025
I always get an excellent service at Barretts Canterbury !!
16 April 2025
Could of used more simple terms of repairs/service and was told could match/lower price I was given on quote I get else where, so I feel you could of just given me the lower quote to begin with if you could lower it after I've found lower else where
08 July 2025
Was kept up to date, felt welcomed